The experience terrible and I was told if I did not take out the insurance I could’nt even get a car
S.Kirk
United Kingdom
Reviewed: Wed, Sep 18, 2019
About Easirent:4.3/10
My family are standing on the bus shelter for about 45 minutes. The company did not have a vehicle big enough to take the two adults and four small children. After waiting to get the car I was told I had to have insurance otherwise I was not going to get a car. I have hired cars from all around the world this is not the case. I explained I had an insurance policy that didn’t seem to matter despite showing him my certificate. The car had a great big dent in the side of it. Fortunately I took photos of the car before I collected it. The representative Aaron told me it doesn’t matter because I have insurance. I explained to him the dent already. He was not interested as I had insurance. There was one member of staff trying to run a business give lifts and answer the telephone. Absolutely terrible.
“Horrific experience. Bottom line - if you don't buy their insurance they charge £375 for damage”
About Easirent:2.0/10
Waited an hour for them to collect me. They gave me a car that was damaged on every panel then charged me £375 for two microscopic marks that they did not record when I picked the car up - scammed me because I did not take their premium insurance at £38 per day. Held me to ransom. Collection took a total of 2.5 hours because their software is faulty and rejects credit cards but takes them on another machine they have. I could go on......
The service was fine. The car was electric/ petrol.. and the fumes that came from the car was terrible.. causing both myself and my friend headache and very sort eyes. Had to drive with both windows slightly down, even thro it was raining. Mention this when returned the car and was told they couldn’t do anything about it. All I was told that it was being returned the next day..
“It's disgusting how the staff scare you into taking out extra insurance at £42 per day..”
About Easirent:5.0/10
I will never use easirent again, in fact I will express my feelings to anyone else that needs car hire, the whole experience was horrible
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The experience terrible and I was told if I did not take out the insurance I could’nt even get a car
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