Wait time for pick up from airport was far too long, company wouldn’t answer phone so shuttle bus never came, waited for over 1hr before eventually sending a bus not big enough to fit everyone who was waiting
I had to wait for two hours before getting the car. The process was too slow. I reserved an SUV but got a minivan instead. The vehicle type was completely different.
The store had only one employee handling business, resulting in a wait time of over half an hour. The employee's service attitude was arrogant. We had reserved a sedan, but the store provided a small truck, claiming it was an 'equivalent model.' We questioned this on the spot, only then did they offer a 10% discount on the rental fee. When refused, their service attitude became very impatient.
Waited for half an hour to pick up the car. The receptionist with an Indian accent was unhelpful. They also didn't specify all the charges and overcharged by 270 CAD.
We were told that our US auto insurance did not cover the rental and were required to buy the Discount auto policy. The windshield developed a crack which I reported to their staff. We were told that the policy did not cover windshields and tires and that there would be an additional $500 fee.
About QEEQ:8.0/10
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