Too many surprise costs when I picked up my car at a time when it is too late to do anything about
SRA
Canada
Reviewed: Sun, Sep 29, 2019
About Routes:6.7/10
The price quoted was extremely good however I did not realise that I would have to buy their car insurance as they would not accept any car insurance outside of north america so could not use the global coverage I already had and is accepted by every other rental agency I have ever used in Canada and in the USA. This increased my rental charge by about 65%.
The car was not in great shape. There was residue from stickers all over the car and the side windows. The interior could have been cleaner. Counter staff was not friendly and difficult to understand. The Routes service location was dirty, in poor repair and garbage was strewn all over the ground while staff were sitting around. Not a great impression or great experience.
Great value - really nice staff - car was in great condition.
About QEEQ:10.0/10
Easy booking platform - good job!
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Too many surprise costs when I picked up my car at a time when it is too late to do anything about
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