Understaffed, long lines and long wait times. Doesn't seem to have been organized well. One lady waited over 90 minutes for a car she booked months in advance.
“Awesome deal, great car, good service all around.”
About Routes:10.0/10
Was a nice clean car. Got a 2019 KIA Soul which was unexpected but a great little car. Very comfortable had lots of tech and great on fuel. Counter staff were polite and helpful, so was the guy who took me to and inspected the car with me. The price was phenominal. I got full insurance and it worked out to less than $30 a day. I've seen people complain in reviews but I had a great experience. Also I'm more than willing to drive a little further and wait a little bit to get my car for such a great deal. I will definitely use Routes again when I rent a car.
About QEEQ:10.0/10
Booking was easy and a great price for the car and the insurance. Will definitely use this platform to book a car rental again.
It had sticker glue on the side window (fairly large) that was a little embarrassing. I would’ve appreciated if not being on the car.
About QEEQ:9.0/10
I waited a fair time for pick up but some other folks said they’d been waiting almost 40 mins to be picked up by the shuttle. I would now only use your service when I expect to have tons of time.
“This rental experience was a calamity of disorganized staff and unprofessional efforts by Routes !”
About Routes:3.3/10
The shuttle from the airport was a horrendous THREE HOUR experience due to mainly traffic. Once at the Routes office yet another agonizing 50 minute wait due to inconsiderate and inexperienced staff. After 35 minutes to get through the sign-in, the pre-inspection found the vehicle was NOT clean and ready, the lot jockey collided with another vehicle in their lot rushing it over to the cleaning bay. Another vehicle was brought in, NOT clean, so we had another 15 minute wait to finally get our “not to clean” vehicle ! This four hour + fiasco set us nicely into Vancouver rush hour traffic which was not in my plans considering we landed at YVR at at 12:45pm
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Customer Service
Routes is cheap, but be prepared for a long wait.
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