I recommend this company!

We were upgraded without request to a Renault Capture which was quite roomy, and powerful, but also economical. It handled very well. However, the GPS was not completely up to date, so we wound up several times in dead ends. Overall, we were very pleased with the car especially for the price. The staff also were very efficient, and did not try to press insurance packages on us. We would definitely rent from OK Cars again.

After waiting half an hour for the checking process, had to wait another 10 to 15 minutes for the car to be cleaned. It wasn't ready upon my arrival.

Waited way too long to get the car (almost 3 hours). There were too many problems of management with this rental company. Some customers had been waiting for more than 4 hours to get their car!! They did not have enough cars, not even staff dealing with the problems and no one waiting at the airport to get to the pick up location. I had to call several times for a van to show up.

The car was mostly fine. I gave it an avg score for cleanliness cos they gave it to us with some awful film smeared all over the windshield, rear window & mirrors, which dangerously reduced visibility. We couldn't see it til we drove out of the garage, in the dark, and it was too hazardous to stop on the roadside to wipe it properly. The counter staff were super friendly. But my god, did we ever wait a long time for our turn to drop off the car. Never seen anything like that. Moreover, when we picked up the car, the counter staff didn't say a word about the road toll system in Portugal, which is difficult for tourists to understand due to poor signage. With no reason to expect things to be different here than elsewhere, we hadn't read anything about it and were unprepared. So what happened is the 1st time we arrived at a toll plaza, we got in the "Via Verde" lane. OOPS ! And though we phoned OK Rent-a-car immediately after passing through it, and the person who answered reassured us it was no big deal and we could just pay the normal toll at any post office, that was untrue. Instead, we were charged the max. toll when we exited the motorway - 46,60 euros (!!!) - instead of just having to pay 9 euros. We were super pissed off. Finally, when we dropped off the car, we asked them to pls bring us back to our hotel, which was literally 10 min. away by car. We figured that was a fair request given the issue caused by them not telling us about the tolls (which they admitted was their mistake). But they refused and would only drop us off at the airport metro station or else the Oriente one. That added another 20 min. to our journey. I've rented cars in many places and they've usually dropped us off anywhere we wanted within reason.

Car was great, price was dirt cheap, counter staff were all nice. Location was very difficult to find and it took a long time for the shuttle to take us back to the airport while we were in a time crunch.