Very cheap... but extremely low quality service from Rhodium
France
Reviewed: Sun, Oct 6, 2019
About Rhodium:4.7/10
Worst car rental company I've ever seen (and I've tried a few!). First, in Nice airport, Rhodium doesn't have a counter. You have to go to Goldcar. Funnily, I booked at Rhodium precisely to avoid Goldcar because of some bad previous experience with them! I had to wait for about 45min (2-3 clients).
Then, The deposit policy is terrible and can be regarded as forced sale (if you don't want to pay for the expensive additional insurance, you have to make a deposit of 1228€ in my case). The woman wasn't very polite either. The car was parked in such a way that I couldn't even get in (I had to crawl via the passenger seat). The car wasn't in perfect condition, but none of the damage was reported on the papers I was given. So be VERY careful with the preliminary walkaround, even though the parking lighting isn't great. When I went back to the counter to report the damage I had noticed, I was almost insulted by the same woman, who clearly threatened me that my deposit might not be returned if I reported that many scratches.
About QEEQ:8.0/10
The booking system was easy to use, and the price drop monitoring with automatic re-booking was a nice bonus! I was surprised, but it actually saved me quite a lot.
The only problem is that it was never mentioned during the booking process that I would have to get the car from the Goldcar counter. Had I known that, it would have been a no-go for me.
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Customer Service
Very cheap... but extremely low quality service from Rhodium