Go to Hertz Who Own Firefly as There is No Signage for Firefly
D.Harris
Australia
Reviewed: Fri, Oct 11, 2019
About Firefly:8.0/10
Having arrived after midnight. Address given and phone number were closed down. Took Uber to go to other terminal. Only to find out that Hertz managed Firefly. This would have been nice to know as there was a lot of mucking around. Plus had to get email with lower price as Hertz we’re going to charge more. Other than that great.
The counter staff told us to drop off the car at the short term carpark when returning, I did that and went to hertz counter to return the keys.
Then I was told I went to the wrong carpark and had to drive out again to another carpark. I had to paid 8aud for parking at short term carpark.
The staff did not communicate well when we picked up the vehicle.
The counter staff were terrible. When he went to debit my card for the balance owing and bond fee, I questioned what he was charging me. I was informed that I didn't have collision waiver insurance. I assured the staff that I did and that it was on my contract. I told him that when I added up the numbers he was giving me that it did not add up to what he was trying to debit the card for. He told me to be more respectful with what I was saying to him. I had merely told him that "when I went to school the numbers you are giving me add up to X, and you are trying to charge me X. He still insisted that I had no insurance. He then went on to suggest that perhaps I should take more care when making travel arrangements and watch what I am doing. The end result was that I did in fact have insurance. This took approximately 1 hr to sort out. I suggested to him in the end that perhaps he should have more respect for the customer and read the paperwork that I had placed in front of him that clearly stated I had insurance.
The car had a dent which the person we picked it up from didn’t tell us about and also offered no form to compete to show the existing damage and said the car was damage freeZ Luckily I took photos as when I returned the car they tried to scam me for the existing damage. classic car rental
About QEEQ:10.0/10
Excellent
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Go to Hertz Who Own Firefly as There is No Signage for Firefly
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