You need to make pick up instructions easier to access and understand. Couldn’t find where to collect the car for several minutes - wasn’t anywhere on the voucher.
OK Rentacar was good value, though still more expensive than last year at same time of year. Our Renault Captur wasn’t as smooth or nice to drive as other cars I’ve rented - drives like its really heavy and the gear box isn’t very easy. The car’s windscreen was dirty inside the car. There was also no screen wash which was really annoying and quite unsafe driving down the motorway, unable to wash smears off the windscreen. Attitude of counter staff was also very transactional - short and quite unfriendly.
Completely dishonest. There was a scratch on the rim, can't say for sure it was me or if it already was there, and they were going to charge me over 500 euros. It was explained to me that because the car had a sport package, I just wanted a basic cheap car, the rim was expensive. Not believing the employee I asked to see the breakdown of the cost, all of a sudden the price was 200 euros plus a bunch of hidden fees, such as a 60 euro administration fee?! well this is happening, he is talking in Portuguese to his co-worker and I can not understand what they are talking about. I really feel like I got swindled. DO NOT use - there are a lot of different car rental companies that you can use
“Très bonne expérience mais il faut rester vigilant sur l'ajout d'assurance”
About OK Mobility:9.0/10
Nous avons eu un véhicule quasi neuf, d'une catégorie supérieure. Très appréciable.
Par contre, comme le tarif dont nous avons bénéficié était extrêmement attractif, le responsable, un peu désappointé, a tenté de nous faire souscrire une assurance complémentaire.
Mais au final, une belle expérience.
About QEEQ:8.0/10
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Customer Service
Great but difficult to find
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