I was given a free upgrade to a Mercedes EQC, but the service experience was terrible. They deliberately delayed the process, suggesting I pay for the upgrade. Only when I insisted, they offered it for free. I didn't even want the upgrade, wasting much of my time. After returning the car, I received a fine with a handling fee of £40, which is ridiculously expensive. The fine could be paid at half price within fourteen days, but they sent it to me on the fourteenth day, forcing me to pay the full price.
EUROPCAR staff was slow and confused (he gave us the wrong key, no kids seats prepared,...).
We did not get the car which we booked even though many of them were available at the car park...
“Ok, but didn’t appreciate the ‘hard upsale’ techniques used at Luton airport”
About Europcar:7.0/10
The car supposedly wasn’t ready when we arrived. He spent a long time trying to up sell us because we would have to wait another 45 minutes for them the fill the petrol tank? It was already 1hour after the booked time when we arrived. I said we’d wait rather than pay more. The car arrived 10 minutes later. It was a bit dirty.
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