No information supplied on where to pick up the car and how to get there. It took nearly an hour from leaving the terminal building to getting the car because of this lack of information - totally unnecessary and very very frustrating.
They have definitely exceeded my expectation. Waited almost 2h to get a car, complete chaos, which to me is unacceptable by all means. Cheap car but not worth the hassle. Probably last time I’m going to use Goldcar service.
“Easy enough online, the reality wasn't the same, poor and stressful”
About GOLDCAR:8.0/10
Poor quality car albeit it new, incomplete booking process requiring counter time, no pick up at the airport, phone number given by call centre was incorrect, ripped off as usual with car insurance, since paid twice.
The car and team were wonderful. However I received no instructions on where the pick up point at Glasgow Airport was. This was not with the other hire car providers and away from the main terminal, requiring a shuttle that I was not informed about. Additionally there were no numbers for the Glasgow office itself, only a central office which was based in London. This made the pick up a little frustrating. Once located, the dropping off process was much smoother.
please stop fuel surcharge on diesel car. car check must be done before and after and not only when return. car interior must be clean.make free after hour return
About QEEQ:10.0/10
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