There was no pressure to purchase additional insurance or child seats when picking up the car; also, returning the car was hassle-free, with just a quick inspection and a signature.
The wait times for picking up and returning the car are too long. They don't open the door even when you arrive on time in the early morning. The staff is extremely inefficient. Plan extra time if you have a flight to catch.
There were too few staff, and the queue time was excessively long. The order stated that there would be Chinese service, but there was only someone who spoke Cantonese with a cold attitude. I want to file a complaint against this rental company. I had reserved a Jeep Grand Cherokee, but all similar models available at the store were broken. In the end, they gave me a Jeep Compass without refunding the price difference.
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