On the morning of March 15th, I found the car wouldn't start. The rental company came to the rescue and insisted it was my fault for forgetting to turn off the lights (though I was sure everything was off). Miraculously, the battery went flat again at 3 PM on March 16th, almost making me miss my flight. In frustration, I abandoned the car and left. They then blamed me again, saying the driving time was too short to charge the battery. I said I didn't leave the car parked for an extended period. After the flight, I discovered unexpected charges on my credit card: 160 euros and 460 euros. Even though I had full insurance, their refusal to acknowledge the battery issue was infuriating. This is what you get for renting a car for 50 RMB per day from this company. The rental platform didn't promptly contact the rental company to resolve the issue; I had to follow up myself. I wanted to ask what would have happened if this issue occurred when driving to a cliffside two days earlier.
Was advised to go to Easy Rent on first floor no mention of Surprice at all. Not one panel of the car clear of scratches and bumps.
Warning light wouldn’t go off was told it was tyre pressure and was advised that it’s ok when they kicked the wheel. Dreadful rattling noises.
“Cheap price doesn't mean poor service - thank you!!”
About SURPRICE RENT A CAR:9.7/10
First class service and no complaints other than no explanation given about setting the clock on the windscreen when parking - cost me a parking ticket!!
The £1500 block reserve payment in case of accidents etc was a big surprise and means is locked for the rental period and at least 3 days afterwards.
About QEEQ:8.0/10
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