quick easy and competitively priced, will be using again
A.Iles
Iceland
Reviewed: Mon, Nov 4, 2019
About Lotus:9.7/10
friendly and efficient staff.
nice car - free upgrade.
quick and easy pick up and drop off.
only point they could improve on was cleanliness and condition of child seats, one was quite dirty and another one was missing 4 point harness. resolved promptly though.
We scheduled our car return at 5 AM. Normally, there is no staff at this time, and if the car is in good condition, you can just park it at the store and leave the keys in the box. However, we had some scratches on the car. We went to the store the day before to discuss with the staff, and they arranged for someone to inspect the car at 5 AM, issue a damage report, and told us that as long as we purchased supplementary insurance in our home country, we could relax. We would need to pay upfront, then claim reimbursement after returning home.
This car rental company charged us 300 euros for roadside assistance with a towing service, which was supposed to be covered by insurance. So far, they have not reimbursed us. The rental platform has not taken any action and has continuously delayed the issue.
“More experience - face up to the untruthful counter staff and unreliability rental car company”
About Lotus:6.0/10
It is the worse car rental company in my travelling journey up to now!!
Unreliability - I was booked a diesel used car for ten days more journey half-year before in order to economy fuel consumption , but only a gasoline car to be chosen....
Untruthful - The staff mislead much compensated cost instead of the fact as some damage to be found!
About QEEQ:8.0/10
It is so easy to use for booking platform and many variety cars to be chosen.
There is prompt service and helpful to provide insurance claims form to get ride of my problem.
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quick easy and competitively priced, will be using again
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