It is advisable to look up the rental car company before picking up the car.
C.Carreiro
Portugal
Reviewed: Sun, Nov 10, 2019
About GOLDCAR:7.7/10
This company does not have a counter at the airport. Because we arrived earlier at the airport it was very difficult to find out where to pick up the car, after making several inquiries from other at other counters we were told that a bus would should up in the parking lot at some point. by going on line we were able to find a main number in Lisbon and called it, after a 15 minute wait the agent told us that the bus would be arriving in 10 minutes. Half an hour went buy and still no bus, finally we were able to locate a local number and managed to arrange for a pick up to their location a few minutes outside the airport. When we got to the rental location, we were told that our car was not available because we were an hour early and the only choice was to take an upgrade for an extra 60.00 Euros or wait an hour, we agreed to pay the extra since we had to be somewhere quickly.
About QEEQ:10.0/10
The booking platform is great. The only comment would be to clarify where the car rental company is. Also if you could specify costs for an additional driver.
The Pickup place is outside of the airport... Next time I will pay the small difference (2€) on other airport rent car company just to not waste more time on looking for the transfer and the traveling time to the Pickup place.
Very slow as they spent considerable time with each customer selling additional insurance .
They were relentless about the upsell of insurance..leaving me insecure about what coverage I actually had after purchasing the premium coverage through the booking.
About QEEQ:10.0/10
I would have to have been advised that it was a pick up counter and not in the terminal.
La pression mise pour prendre une assurance supplémentaire à celle des clients
La clarté des informations même avec 2 personnes bilingues et un anglophone parce que nous avons dû nous faire expliquer par 3 fois le produit qu on nous a finalement vendu
On a aussi insisté pour surclassement le type de voiture nous faisant croire que notre voiture serait inefficace dans certaines rues de l Île. Même après avoir monter le chemin de Ferraria facilement, rien ne nous empêcher d accéder a tous les sites.
Seul point positif: la rapidité de réponse par courriel de la conclusion de notre location.
“Everything ok. Goldcar person at the desk was terrible!!!!”
About GOLDCAR:8.0/10
Goldcar person at the desk was terrible!!!!
About QEEQ:10.0/10
Excellent
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It is advisable to look up the rental car company before picking up the car.
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