it should have been made clearer that the car was with firefly not hertz as stated in the email then i wouldn't have queued for over an hour and a half at hertz desk first.
2 personnes au guichet pour 10 personnes qui attendent. rien de bien mechant. accueil courtois et assez pro meme si un peu trop insistant sur la vente d'assurance.
mais voiture (captur) dans un état lamentable, sieges sales, carrosserie rayée, et surtout freins sur les disques, donc voiture vraiment dangereuse. avec seulement 44K au compteur ca fait beaucoup.
pourtant habitué de firefly je n'avais pas eu de gros soucis avec eux.
ce qui m'a le plus gené c'est l'explication du resp d'agence qui m'explique que les voitures ne sont pas cheres et qu'ils ne facturent plus le nottoyage...cela explique des voitures sales et en mauvais état mecanique.
There wasn't a rep at drop off so had to post the keys. Although we know the tank was full on return and no damage, I am still waiting for confirmation that no extra charges are being applied and the deposit has been cancelled.
About QEEQ:8.0/10
No hassle at all.
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