Finding the drop off location was a bit of a hassle. Also even though there were three cars present for drop off the staff from National was absent

car very old and smelling a lot of damage in all the car. Very poor English Languages,

Because we wanted to drop the car off a few hours later than pick up, National made us make a second reservation for the same day and charged double the rate of our original reservation. Come to find out after paying all the extra and spending an hour at the booth we could have cancelled everything and rebooked for 3 days instead of 2 and a separate one and spent way less. It was a really poor experience. Also because we were told and required to do it the way we did our second reservation was a nicer car but we were downgraded to the car of the first

Everything is smooth sailing.

The car was dreadfully underpowered. Automatic that could barely manage some of the hills in Phuket. This is the second time I`ve had this experience and it makes me wonder if it is intentional! There were only two of us but had we had a car full we would have been pushing it up some hills! It was a new car too!