The first car we were given had no parcel shelf and we were worried our luggage would be on display for the day, until we reached our accommodation.
So the desk staff kindly changed us to a different model which suited out needs perfectly.
The local rental company staff had a bad attitude. The rental agreement did not mention that dual-branded VISA or MasterCard credit cards cannot be used. When picking up the car, the staff said only single-branded VISA or MasterCard credit cards are accepted. I contacted the rental company but the local staff refused to help. This is a problem with the rental company, and I could not pick up the car even though I had already paid. Now, the rental company is not refunding my money.
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