The Counter staff did their job but weren't that friendly. Due to technical problems I wasn't able to receive a copy of the contract upon leaving the shop/ yard (= their printer was not working) and I was told it would be emailed to me ... and I subsequently found out it was emailed to someone completely different ... so perhaps now that 'wrong' person has got some of my personal information (= not happy about that). And the Staff didn't walk around the vehicle with me before I left ... and so IF there were problems (e.g. marks, scratches, damage) then there could well have been delays and issues upon returning the vehicle and leaving promptly/ efficiently. (Fortunately there were no disputes before leaving the shop/ yard.)
we got a little upgrade, I think as a Toyota Corolla vs Nissan Tiida, a bit better. The service was good but a bit long on pick up and excellent and fast on drop off. In both cases, very friendly.
Disconnected customer experience, poorly informed customer service staff and tried to take credit card details when they weren't required and couldn't point to a policy that said why they had to
“Your staff were shocking and fidnt care one bit about me when i realsied i needed $750 for a bond”
About ACE Rental Cars:2.0/10
Shocking experience
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Customer Service
Great experience
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