Listen to my concerns and changed the car

予約ではトヨタ「yaris」相当の車だと記載があったが、実際には傷だらけの「tiida」でした。傷の確認も1人でしてくれと言われた。ニュージーランドではそれが普通なのですか？日本では店員と客が一緒に傷の位置など丁寧に確認します。また、車の使い方など丁寧に日本のスタッフは教えてくれます。 オプションでナビを頼んでいたのに行ってみたら。「ナビは使用できない」と言われ、自分のスマートフォンのマップを使うことに。 また、空港に到着して到着の連絡に手間取りました。申し訳なかったですが、私は日本人で英語もあまり上手ではありません。それなのに迎えに来たスタッフは機嫌悪そうな態度。そのスタッフがその後の手続きをしてくれたが、全く丁寧さが感じられなかった。メガネをかけていたあの男性は本当に最悪です。日本人を侮辱しているのか？もし、私の知り合いでニュージーランドでレンタカーを借りようとしている人がいたら、EZUは絶対に利用してはいけないと伝えます。 私は怒っています。

Amazing service from booking through to collection and drop off. Incredible price and will definitely be using in the future.

Waited a long while for shuttle and also to get our car as the pick up location was not at the airport but off-site. We also had to make a local call to contact the company for a shuttle and that means overseas call charges for foreign visitors like ourselves. When we picked up the car and asked for the company to mark out all the scratches, they said it was our responsibility to take photos and accept the car, which already had scratches all over. They claimed that they already had a database of the car's scratches before handover (which they did not show us as they did not have it available then), and the onus was on us to do a comprehensive 100% check capturing pictures of all scratches (hard to do after a 14-hour flight!). When we returned the car after completing the rental, they claimed that we had caused some new surface scratches on the bumper even though I was not involved in any accident, and suddenly they made available a tablet showing the pictures of the pre-existing condition of the car before rental. We were made to pay an excess of $4000 before we were allowed to go catch our return flight, and the attitude of the counter staff was rude and terrible in the whole process, basically holding us back from leaving. Have shared the story with Easyrentcars on the pain points trying to claim back the partial excess from the so-called damage repair costs for the surface scratches which are just a few of the many across the car. Won't rent from these guys ever again and would recommend all NZ visitors to avoid renting from them. Unethical behaviour.

Appreciate Easyrentcars helping me claim back the partial excess, especially since the car rental company did not want to respond to me on how they have repaired the vehicle and how much it cost even after 3 weeks. Find it unbelievable that they actually repainted the whole bumper to cover up the scratches and it costed them around $1000 (see attached photo for scratches at left corner of bumper). But really big thanks to Easyrentcars for helping me close the case with the rental company and move on.

Very quick and easy to pick up and drop off! Clean car and exactly what we had booked.

Easy to use and great insurance advice.

The car met our expectations