Le service est courtois et respectueux et le personnelle
est agréable, j"étais un peu déçu car jai fait un retour a 23h et demandé le service de raccompagnement chez moi, mais ils ont refuse après me l avoir promis au moment du pick up, je devais cherché un taxi ou me débrouiller a 23h du soir a Casablanca
Our flight arrived early, and I contacted the store an hour in advance. They informed me the car wasn't ready and could only be picked up at the scheduled time of 8:30. Fine, no problem. I searched all over the airport's basement level and couldn't find the rental counter. Then, I went to the parking lot and dragged three suitcases around two parking lots, but no staff had heard of this company. Eventually, I found a clue in other people's comments on a rental site. In the cold morning wind, we waited for over half an hour in an open parking lot. There was no counter or office, only a white car with diRENT stickers on it. Then the 'fun' began. After 30 minutes in the cold, the car arrived, looking clean on the outside. The staff first confirmed my reservation, then started removing his personal belongings, like blankets and a sleeping bag, from the car. At this point, I hurried to get my shivering wife and kids inside the car. The backseat was covered in uncooked rice. I loaded our luggage and inspected the car with the staff. There wasn't a single scratch-free spot on the exterior, but at least the headlights, mirrors, and windows were fine, and the tire wear was acceptable. When I checked the brakes, I told the staff they were almost worn out and unsafe. He reassured me it was fine, saying the car had just returned from the desert, and any issues would trigger a dashboard warning. Considering the car's condition, I had to check the engine and fluids myself, as we planned to drive over 1000 km in three days. Sure enough, the engine coolant was leaking. Again, he said it was fine because the car had just been to the desert and any problems would trigger a warning. Then came the most outrageous part: they wanted a 30,000 MAD pre-authorization. What? The rental documents stated a range of 500-3000 USD. If I had known the amount, I wouldn't have rented this car. Given Morocco's reputation for scams, who knows if the POS machine was set to pre-authorize or charge directly. After half an hour of negotiation, no progress. I contacted the rental site’s customer service, which only added to my frustration. 'Sir, we apologize for your experience, but we can only negotiate with the local car rental company. We have no better solution.' After about seven or eight minutes, I couldn't continue the conversation and hung up. After flying for hours, did I have the energy to deal with this nonsense? Fortunately, I had a smooth flight. I couldn’t waste more time on this. I was on a holiday; it was just money. I gave up the argument and signed off. While returning the car in Marrakech, I returned it with more fuel than I received, despite the contract stating I received one-eighth of a tank. This was the worst car rental experience ever. I canceled my Fez rental afterwards. Disgusting!
The car rental site said they would be holding a sign at the airport exit 24/7, but when I arrived at 10 AM, I did not see any sign from the car rental company. After calling, it took another hour for someone to arrive. The staff were friendly and smiling throughout, but unfortunately, none of them spoke English.
The car we booked was totally different from the one we received! We booked a Tiguan but were given a Duster. When we asked the rental company's staff, they said they didn't even have a Tiguan! They just put a picture there to deceive people! On the day we booked, the Duster was only around 200 per day, while the Tiguan was over 600 per day. If we'd known we were getting a Duster, we wouldn't have booked it for that much more; we could have saved thousands. When picking up the car, they promised to switch the car and deliver it to the hotel, but when we called the next day, nothing happened! This rental company is terrible.
You need to call in advance to confirm their working hours; no one was there to handle returns before 9:30 AM. We had booked the rental for 10 AM, but waited almost an hour for the rental agent to show up — the inconvenience of no service counter.
The car rental company lacked the necessary credentials. They should not accept bookings if they cannot provide the specified vehicle. Complete payment was taken, but the car provided was not as agreed, and they were hours late. This was the most unreliable car rental I've ever dealt with.
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