Si on respecte les consignes préalables, la location se fait sans souci (surtout pour la clientèle canadienne et américaine).
Le véhicule qui nous été remis était très récent (2019) et le modèle le plus équipé (Nissan Rogue SL AWD) ce qui a fait notre plus grand bonheur.
Prix très avantageux.
Le seul bémol est que le véhicule nous a été remis sale. L’extérieur a été rincé tout au plus et il restait des objets des locataires antérieurs dans les espaces de rangement (appui-bras et coffre à gant).
Je relouerais avec eux sans hésiter.
About QEEQ:8.0/10
Très satisfaisant. Il faut lire les petits caractères mais sinon tout s’est bien déroulé.
Les rabais applicables ont fait diminuer le prix et l’instrument de garantie de prix est intéressant. Multiples façons de sauver de l’argent et d’avoir des récompenses.
They gave us an upgrade that we didn’t ask for. At first we thought it was good but then later realized the car was too big and also used more gas. Also we forgot an item at the rental and they were not very helpful at helping us find it at the location and responding promptly about it. We still haven’t found it. Also it a bit inconvenient to take the shuttle out and in of the airport to get the car and drop the car. Also the parking at routes was small so we had to be extra careful going in and out. It was too tight.
About QEEQ:8.0/10
It was easy to find the car however it would be nice if it made it clear that the rental company was outside airport while booking.
After multiple conversations, Routes told me they would give me the car I actually reserved. Even though they were polite, both times they did not call me back as they said they would. Couldn’t even complain at return time as the return experience was horrible and took almost an hour. The car they gave me was fine, but not the car I wanted.
“I was not able to get the rental car booked. Had to wait in the line up for 1.5 hrs.”
About Routes:2.0/10
Could not get a rental, after waiting in line for almost 1.5 to 2 hrs. Very disappointed. Just a waste of time.
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Customer Service
9/10. Would have been perfect had the rental been free!
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