Overall, they are quite good. The car models, prices, and services are all satisfactory, making it a great value for money, which was a key factor in my choice. However, one thing I really dislike is the 'pick up and return with empty fuel tank' policy. It is inconvenient to find a gas station right after picking up the car when you're not familiar with the area, and when returning the car, you have to calculate the mileage. Usually, fearing running out of fuel, I return the car with about 1/3 tank left, which feels wasteful. This policy is not good. I've driven in many countries, and this was my first encounter with such a policy.
No information provided on HGS sticker. Multiple phone calls and online chats gave conflicting information and in the end provided no help. No sticker on car, still not sure car was registered for HGS. Never received a green light when using tolls. Staff on return tried checking but in the end told us to go, that there will be no problem. Here hoping no fines come through. Otherwise car condition was good.
Experience was good, but there were some small inconveniences. Taking the car lasted about an hour and a half, initially I did waiting for the car to be washed, and then I waited for the staff to find out how the GPS works. The GPS received was in Turkish and we were unable to use it, but we finally got our money back.
Employees do not know English, which made communication quite difficult.
About QEEQ:9.0/10
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