Aucar Aucar Mel airport Review: Pickup/Drop-off Very good, Cleanliness Excellent, Customer Service Exc......

Terry

Australia

Reviewed: Sun, Dec 22, 2019

About Aucar: 9.3 /10

Car rental company did not have the specific car Audi Q5, even though booking says it is for specific car model. Nevertheless, counter staff offer free upgrade to Q7. Although he was holding the Q7 car key, but he cannot locate the Q7 in the car lots. In the end, I settled for a Volvo XC60 parked just right outside of the reception. To my surprise, the counter staff just blank out the printed text “Audi Q5” with correction tape on my rental agreement paper! And write over it “XC40”! He reasssured me this is fine. Now I know why the Q5 and Q7 are missing from the car park lot.

About QEEQ: 8.0 /10

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Small SUV | Audi Q5 Guaranteed model

1 days rental

Relevant Reviews on Aucar Aucar Mel airport

Adhikari Santosh

Australia

1 days rental

Full Size Van | Ldv V80 11 Seats Guaranteed model

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sat, Feb 29, 2020

About Aucar: 9.0 /10

This vehicle was bit old one. Very hard to drive. So please let people know if they are ok to drive bit old vehicle(more than 100,000km on Odo).

About QEEQ: 9.0 /10

AJB

Australia

1 days rental

Compact | Ford Focus or similar

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Jan 3, 2020

“A positive experience”

About Aucar: 9.3 /10

The vehicle exceeded expectations as we were upgraded to a larger size car at no extra expense. Staff were courteous and helpful though having to pay an extra charge for a late pickup due to flight cancellations was harsh especially as Aurcar was staying open due to the Xmas demand. The vehicle did have minor damage to a fender that required taping to reduce damage. This was not noted at pick up and no compensation was offered to me for out of pocket expenses for the special vehicle tape. Overall though a positive experience all round.

About QEEQ: 10.0 /10

The booking process was relatively easy to use. Quick and efficient and offered a number of rental deals. Being Xmas the price protector was irrelevant as rentals are always going to be higher. This is the second time I’ve used EasyRentCars and both occasions have been positive.