Cheaper than going direct and once we had the car no problems
Matt
Australia
Reviewed: Mon, Jan 6, 2020
About Europcar:9.3/10
Difficult to get a quote on comprehensive insurance and when i did, it did not match that quoted at the counter which was higher, the desk assistant was helpful in sorting this out
Europcar had non of our details in the system or any other customers so it was an over an hour to process six customers with only one member of staff on duty, created for a poor customer experience
About QEEQ:10.0/10
I did not need to interact with Easyrentcar. One area for improvement would be a local Australian number for help, you have it for New Zealand, why make Australia call Singapore?
“Charged for extra fuel despite filling tank in car return”
About Europcar:9.0/10
I waited a long time to get the car. Then I found unreported damage so I had to go back to notify staff.
Then I got charged for fuel on the return despite filling up less than a kilometre from drop off point.
It transpired that the car allocated to us needed a service so after a long delay we were given a backup vehicle.
We received rather confusing information about our liabilities regarding accidents/ damage/breakdowns and for peace of mind we paid much more than anticipated in order to reduce these liabilities.
On inspecting the hire car we observed scratches along the length of one side and numerous marks elsewhere plus black marks all over the roof lining.
I returned to the reception to find it unmanned and after sometime I rang the two numbers left at the counter. Eventually someone arrived and we inspected the car together and obtained a signature to confirm our observations.
This long delay resulted in our arriving on the east coast with all accommodation taken and our only option was to drive for two more hours and take a family cabin which twice what we expected to pay.
This is by far the worst car hire experience we've ever experienced and wouldn't dream of using Europcar in the future.
“This was the first time we learnt about insurance to cover excess. This was hard work to understand”
About Europcar:9.7/10
Customer service very relaxed. Offered insurance which we declined (cover through travel insurance)
About QEEQ:8.0/10
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Customer Service
Cheaper than going direct and once we had the car no problems
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