Overall good. The inflexibility of EasyRent to help make a small adjustment is a concern
P.Day
Canada
Reviewed: Mon, Jan 13, 2020
About Routes:8.3/10
Routes staff were very helpful. One piece of feedback is about winter tires and chains, it didnt come up in the conversation during pick up and turned out they are required by law in many areas of British Colombia during winter. Not having them results in fines, Would be good for the staff to highlight this. OR for the Easyrent website to also highlight this and offer it as an option.
Like: Fast service, easy to find.
Overall very positive experience.
Would use again! Dislike: Booked a Grand Cherokee, got a Jeep Sahara. Didn't even see Grand Cherokee's on the lot. Not a fan of rental agencies that subscribe to that kind of practise, but the Jeep we got was pretty cool. Didn't mind in the end.
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Customer Service
Overall good. The inflexibility of EasyRent to help make a small adjustment is a concern
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View more >Dislike: Booked a Grand Cherokee, got a Jeep Sahara. Didn't even see Grand Cherokee's on the lot. Not a fan of rental agencies that subscribe to that kind of practise, but the Jeep we got was pretty cool. Didn't mind in the end.