It makes customer extremely uncomfortable when your staff conducted forensic check on the returning car for almost 15 min. It does not work that way in the car rent industry.
I think they perform damage assessments on almost all cars that have full insurance coverage! Our car had no scratches the entire trip, but they insisted there was paint damage that needed assessment! I think this might be related to us having bought the super full insurance! I hope the car rental company investigates this thoroughly!
The staff is nice, but there are many tricks making it difficult to guard against. This time we rented cars from different companies, and generally speaking, those run by foreigners were more professional and better regulated. This Chinese-run company takes advantage of their own people…
“RAV4 2012 with 240,000 km, full of dents and scratches and $4000 excess => that's EZU for you”
About EZU:5.7/10
RAV4 2012 rego: GLD171 and 240000 km on the clock, 23 days hire:
Squeaky and full of dents and scratches. Some cracks to the plastic panels, front bumper coming off. Initially we were assigned different car as the paperwork indicated different rego (ROV004) but ended with this gem. When calling them next day after discovering another issue with the body (crack in the plastic panels) and asked if they are sure that this was the car we meant to use, the lady I spoke to insisted that is the one - even when mentioned the massive millage. Car that was not worth much on the market due to its heavy usage was tagged with $4000 excess and $2000 was blocked on our credit card in pre-approved authorisation. Note: we had the same hire costs (not excess) in 2018 in Europe (Poland) in peak season (European summer) for hiring Skoda Octavia station wagon with just 600 km on the clock, for 34 days, with half of excess. Go figure!
We had a small crack in the windshield (popped up in the car wash) - happened on our watch so no disputes here. We were charged $2000 upon return and explained that once the replacement is done the difference would be returned to us. After 4 weeks of not hearing from them I have queried Easyrentcars how long shall I wait before raising alarm? A day latter got an answer from EZU that the cost of replacing of that windshield was $971 NZD (?!) where glass supply only was $550 NZD!!. One week latter (5 weeks in total) the difference finally has been reimbursed.
Soooo, to recap it all: old car with massive millage, full of dents, massive excess and inflated charges for damage, slow response or none ..., still have a bitter aftertaste when thinking EZU. Never again!
About QEEQ:10.0/10
Smooth and efficient - helped me to deal with EZU rental.
Happy with the price paid. Car had lots of scratches and dents - I had to take lots of photos to make sure that I wasn't going to be charged for anything post-hire. Service was a bit slow on pick up - staff were available but did not attend the counter to serve us.
The car was bit dated than expected, wasant vacuumed properly. They ask for $1500 to be held on your card which is not stated anywhere.
About QEEQ:10.0/10
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Negative surprises.
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