I rented a Range Rover Sport but got a Grand Cherokee. Are these really in the same category? A car that sells for over a million yuan compared to one that can't even sell for 300,000 yuan in China? Even in the UK and US, they're not considered the same level. If you're basing it on interior space, then my Haval could be compared to a Cayenne or Range Rover. How is this the same category?
This was our first time renting from Alamo. The procedures were quick, there was no queue when we arrived, and the staff were very courteous and professional. For crossing Bosnia and Herzegovina, Serbia, and Montenegro for 22 days, they charged us a cross-border fee of 50 euros. Others we met on the road said they were charged 60 euros for crossing just one country. Alamo seems to be more reasonable. Towards the end of our trip, we scratched the car door at a guesthouse. It was a noticeable scratch but didn't require panel beating, just some paintwork. We spoke with the staff when returning the car, and they said it was no big deal and not to worry about it.
We waited a long time for someone to assist us when returning the car. Eventually, a foreigner nearby told us to go to the rental hall to find the counter to return the car.
The staff was friendly but did nothing to try to correct the car I was given.
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Customer Service
Very smooth.feeling alright and happy to rent it again
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