Long time for pick up car to collect from terminal, car was not ready when we arrived. Staff were very helpful though! Dropping off was a breeze and driver to airport was amazing!
Overall, it's okay, but they seem understaffed. The paperwork takes a long time, and there is a wait for the car. I was in a hurry and had to take a dirty car as they didn't have time to wash it.
The rental company's service was quite good. Upon arrival at the airport, I called them and they directed me to the pick-up location. There was no hard sell when picking up the car, and the process was quick. The car itself was satisfactory overall. However, the company didn't thoroughly clean or inspect the car before handing it over. There was trash left by previous users, and the windshield washer fluid was low after a single use, so I had to buy a bottle to refill it.
The location has easy access to YVR behind Costco a very busy area all day, the checking in was busy, but the property is too small for all the cars being rented, so it was difficult to exit the parking area and it took 20 minutes to move the cars around before you could leave. The best deal was the weekly price so thanks, I will be back.
Ridiculously slow service both upon arrival and departure was even worse
It took over 45 minutes from the time we dropped off vehicle b4 the shuttle driver arrived to bring us to the airport
About QEEQ:8.0/10
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Customer Service
Very low cost rental and great quality car
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