I reserved a “Toyota Corolla” or similar car, however when picking up I was told my car was a Renault Clio, which to me is a smaller car class, since I am tall I had to pay for an upgrade. I had booked this same car class with other providers at Dublin airport previously and did not have any issues, will likely avoid europcar in future.
No one inspected vehicle at pick up or drop off. We were told to send in a video of the car. We did that. We were charged $500 with no email explaining why. We didn’t do any damage to car at all. This rental was supposed to cost $812 instead it cost us $1700.00
very upset with this company
Car was good, pickup process was smooth and fast at pick up desk, attendant in car park was efficient and friendly for both pickup and return. I like that they allow for normal "wear and tear". However better signage is needed when returning cars to the actual terminal as it's very easy to drive by the return parking lot entrance.
About QEEQ:8.0/10
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Customer Service
Didn’t work as well as usual
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