The worst car service ever. We would like a refund.
1)nobody came to pick us up from Edinburgh station or took our calls so we had to take a cab till the pick up point.
2)when we reached our car was not available and we had to wait 2 hours to finally get the car and leave
3)because of the late car arrival we had to pay extra to check out from the hotel
4) as suggested by the guy who gave us the car, my father - sent a complaint emails to the manager who never replied and did nothing about it.
6) we are also having a major problem with the left top car tyre since the first day. Every few km we need to stop at a gas station and fill it in. We were in the middle of mull with no gas station around and the tyre was very low in air so we couldn’t go on. Luckily for us a gentleman passing by in his car was a mechanic and he had a pump and stopped to help us out.
7) finally, this whole car rental company had been quite a disaster for us we and we didn’t even get an apology in return.
Initially the staff were helpful although they left early before time of our return and no communication regarding refund of fuel due to tank not being full as paid for!!
Like: At 12Am midnight, Mark,Arek and Joe were very friendly in dealing with my request. Note my flight was delayed by 2 hrs. They helped me to select, understand the car, loading luggage and provided comfort. Dislike: I booked 5 seater car but at the end what was offered was 4 seater car.
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Customer Service
Friendly and helpful staff, will go back again.
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View more >Dislike: I booked 5 seater car but at the end what was offered was 4 seater car.