The charges were significantly higher than the listed prices on the platform. The cross-border fee was 45 euros, after-hours pickup fee (e.g., after 9 PM) was 59.39 euros, and an additional driver cost 80 euros. None of these were clearly disclosed during the paperwork process at the counter. After returning the car, the final invoice was 200 euros more than the platform indicated!
Europcar pays attention to details, and the vehicle condition was excellent. Our car was almost brand new. However, the self-service pickup was slightly worrying, lacking a personal touch.
“Description is different than reality , Europecar staff where so unhelpful”
About Europcar:8.0/10
Like: The car was excellent
Staff on the parking lot were very helpful Dislike: Staff on the desk were very uptight and unhelpful
Car described for 5 luggage where it fit 4 only
St the beginning the staff gave me lower class car claiming it’s the same class and he said he’s not responsible for anything the agency promised
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View more >Dislike: Staff on the desk were very uptight and unhelpful Car described for 5 luggage where it fit 4 only St the beginning the staff gave me lower class car claiming it’s the same class and he said he’s not responsible for anything the agency promised