Europcar gave me a car with summer tyres, in Geneva, in winter, when I had reserved snow chains! They then tried to charge me double the rental cost for a car with winter tyres.
They then charged me €240 because I left the car at the wrong Europcar drop off point in Geneva airport (3.6 miles away from the 'correct' Europcar drop off point).
Absolute rip off company - avoid at all costs.
About QEEQ:10.0/10
Easyrentcars was a good booking process - I will use again for other companies than Europcar.
This booking was for a car with summer tires in winter in Switzerland where it is illegal to drive without winter tires. We had to pay an additional £120 for a car that was safe to drive in winter.
“Had I know the additional expense of winter tyres it would have been cheaper for me to get a coach t”
About Europcar:7.0/10
The car did not have winter tyres despite me making it very clear I was going to a ski resort. I had to pay extra for the winter tyres when collecting the car.
“Europcar staff were not friendly. They did not provide a map to find drop off point”
About Europcar:6.0/10
Car was OK, but not as big as expected. Staff were abrupt. Finding drop off point in French sector of GVA was VERY difficult and stressful. I would hesitate to go there again
About QEEQ:8.0/10
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