Was good but the invoice in Turkish language with amount of 1,222 TL has to be clarified urgently
W.Al-Achkar
Turkey
Reviewed: Mon, Mar 2, 2020
About AVIS:9.0/10
After dropping the car in best condition and the receiver told me that, I received by email from Avis Turkey in Turkish language an invoice for total of 1,222 TL while i already paid for my car rental to you in ADVANCE! I called their number several times but no body answered. Pls clarify with them as i will NOT pay twice for car rental.
The AVIS in downtown Antalya, Turkey, is a really small establishment, but communication was smooth. However, they kept trying to sell us insurance for 20 lira per day, even though we had already purchased comprehensive insurance on the QEEQ website. The staff seemed a bit unhappy that we didn't buy it, but it didn't matter. The car was really new and in great condition, driving it was very comfortable, the air conditioning was strong, and the features were nice. The roads in Turkey are exceptionally well built. We rented the car for 6 days, driving all the way from Antalya to Izmir. Even on the longest day, driving for 7 hours didn't feel tiring. The scenery was amazing. If you come to Turkey, you absolutely have to drive yourself!
Compared to other rental companies, Avis has a big name but is rather deceitful; they have many rules and conditions, and their charges are unclear and lack detailed explanations. The car provided was completely different from what was described, and they pretended not to understand us so they wouldn't have to change the car. The trunk was very small and different from the description. We rented cars twice during this trip, and the other company's process was notably simpler and more convenient with fewer issues. I recommend not using Avis.
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Customer Service
Was good but the invoice in Turkish language with amount of 1,222 TL has to be clarified urgently
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