Great convenience

As expected car was new, rental staff very friendly and efficient.

As the name says, easy to book, great choice and free cancellation up to the last minute. Highly recommend.

The counter staff were negative that I booked through easy rent cars. There was a discrepancy between the deposit listed on the website and the actual deposit they charged. The lady challenged our choice of car insisting we needed to upgrade to a larger one.

Car had not had its interior cleaned. Rubbish in the car from a previous customer (water bottle, hire car signage etc)

The car was dirty on the outside and windows were very dirty with marks all over them . The body of the car was also marked and dirty. The inside was grubby and dirty and generally unkempt with rubbish still inside from last customer. I raised the concerns and was told two day rental would be discounted from my bill. I have emailed and been told that this was not possible as I’d prepaid,so was told money already taken in the form of additional drivers ! I am not clear how much this is in relation to two days of rental , I am not clear how this money was paid back to my account without a card or pin present, I would Like clarifyication

Like: Service