I accidentally chose a manual car, but the staff patiently explained everything and generously upgraded it for me. Remember to ask the staff for the exact return location when picking up the car. When returning, drive to the designated underground parking level as indicated by the company. For me, I drove directly to level B4, locked the car, and handed the keys to the staff, and that was it!
Very friendly staff. They gave me some spiel about roadside assistance and cleaning charges and tried to get me to pre-pay in case needed at a discount.
Made me worry that they'd be sticklers but when I dropped the car off, they didn't make much of a fuss.
All round good service.
I felt deceived. I booked a BMW 3 Series, but when picking up the car, I was informed it was unavailable. They offered me a compact Nissan SUV instead, claiming it was larger than the BMW and there would be no additional charge. The Nissan was too old, so I negotiated to get a Golf, which looked acceptable on the outside but had 110,000 km mileage and a dirty interior. There were strange noises from the steering and brakes, and the car would noticeably shake at speeds over 130 km/h. They charged a high deposit of 2500 euros, and I was worried I wouldn't get it back. The only good part was the quick and smooth return process for the deposit. I won't be tempted by their cheap prices again; you get what you pay for.
About QEEQ:10.0/10
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