“Tarif mensonger. L'option réservoir vide/plein implique une taxe non remboursable sans info donnée.”
About Record Go:8.0/10
Le tarif donné à la base n'est pas ce qu'on se retrouve à payer vu les options (sur lesquelles je n'ai pas eu le choix) associées à la location.
Par contre, personnel parlant français au comptoir, ce qui a été un plus.
They claimed that they did not have a record of our booking, which added considerable time to the process of picking up the vehicle.
Their counter staff were however very helpful rectifying this after we showed all the documentation we had confirming the booking.
About QEEQ:8.0/10
Record claimed not to have details of our booking. A problem of communication with you?
We showed emails etc and eventually it was sorted, but this added considerable time to the process
“Bloody shit the staff at the desk would NOT allow me to take the car without there insurance, I'd”
About Record Go:8.0/10
The car was nice, I'd already bought insurance, online but the staff would not let me take the vehicle full stop, didn't matter if I'd have purchased the car from them, wouldn't allow me to take the car will definitely not use this company again I fly to Spain at least ten times a year one un happy customer
Had a really bad experience - arrived at 7:30 pm and was told we could not use our reservation as it was for 10 pm. I was jet lagged and exhausted . The lady seemed very friendly and told me she can get us another good deal for just a bit more. I didn’t realize that the quote she gave was daily versus weekly and we signed , our mistake. I felt deceived as the car ended up very expensive, way more than I ever would have booked. Also, they have a bizarre rule- every 2000 km they have to have the car inspected on site, which makes a long trip pretty inconvenient. And, if you are even one hour late for arranged drop off, they charge 40 euros.
Our least favorite car rental company ever.
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Customer Service
Good service
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