There were no clear instructions for returning the vehicle. A red area was marked as the return zone, so I parked there, but I was informed that a 5.7 euro fee was required. Later, I was told I had parked in the wrong area. Even as a French speaker, I made a mistake. The return agent mentioned that many others make the same error and suggested having clearer instructions.
No service in Chinese, but very patient. They added a €162 extra insurance charge on the order, claiming it’s mandatory for all orders outside France. Couldn't do anything about it, spent €162, not happy.
The counter staff tried to sell more insurance by lying that the car I reserved was no longer available. Thankfully, QEEQ's customer service was very helpful and negotiated to ensure I got the car I wanted.
Service client irréprochable avec Sylvie (Europcar Roissy CDG).
About QEEQ:8.0/10
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