Like: Wide car for carry all luggage (4 checked bags and 4 hands bag) Dislike: The car hired was a Toyota (or similar) and the one given was a Proton Alza
I booked the car a few days before the trip and received SMS reminders and messages on WeChat. However, I still had to wait at the airport for over an hour to get the car. Although the rental company apologized multiple times, I feel it wasted my time. I hope this aspect can be improved.
Extremely bad. The reasons are as follows: (1) I clearly rented a Myvi, but they gave me a Viva??? (2) The airport pickup service is very slow. We had to wait at the airport for half an hour for the pickup when we arrived; and again for more than half an hour when returning the car. (3) The staff have a bad attitude. When we complained about their delay, they responded with indifference and dismissiveness. (4) The car was extremely dirty, not only full of dust but also had a strange smell, which made me car sick on the first day. To sum up, this is the worst of the worst. I will never rent a car from this company (big thumb) again when I visit Langkawi.
The car rental service had a good attitude, but their service awareness needs improvement, such as returning the car with a full tank.
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Customer Service
Good car, wide and perfect aircon.
Dislike: The car hired was a Toyota (or similar) and the one given was a Proton Alza
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