Dislike: The queue at Gatwick was the only bad thing. The staff was working hard but there was only 2 of them. We waited over an hour and had just got off a 21 hour flight.
The staff were all so helpful. However when we arrived at Gatwick there was only two members of staf
J.crabtree
United Kingdom
Reviewed: Fri, Aug 17, 2018
About Europcar:9.2/10
Like: The ease of the booking and the car was amazing Dislike: The queue at Gatwick was the only bad thing. The staff was working hard but there was only 2 of them. We waited over an hour and had just got off a 21 hour flight.
I have rented many times with Europcar and service has always been excellent, they are my 'go to' rental company even when booking through booking platforms. The car I hired was great, as have all my previous cars hired with Europcar. I will certainly continue to use them on future trips as they are always excellent value and great cars.
About QEEQ:10.0/10
Easyrentcars was a fine platform to rent through, no problems at all, and lots of info and ratings about the car rental companies! The app was good and I'd certainly consider using this app as a first choice in the future.
“Told no VW Golf or similar, offered upgrade at 60 euros a day then atuto Golf at 30 Euros a day.”
About Europcar:7.7/10
On non acceptance of upgrade and then offered a VW Polo which i was told was the same size!! I was asked to wait 2 minutes and then a miracle appeared a brand new VW Golf . Amazing or what!!
Typical hire company rip off, the kind of experience which gets all hire car company's tarred with the same brush.
The gentleman behind the counter gave us a free upgrade a small SUV, because we had two booster seats. He explained everything and in turn I upgraded my insurance. I dont know his name, but the staff were great and understood that there was going to be four people in the car. Highly recommend.
they gave me an upgrade for a relatively good extra fee.
The car was really great and worth the extra fees.
I had to drop a deposit, i am yet to be refunded that after 5 days.
About QEEQ:10.0/10
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The staff were all so helpful. However when we arrived at Gatwick there was only two members of staf
Dislike: The queue at Gatwick was the only bad thing. The staff was working hard but there was only 2 of them. We waited over an hour and had just got off a 21 hour flight.
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