DRIVELINE RENTAL CAR RENTAL REVIEWS

I reserved a Corolla or a similar model, but actually received an MG3, which is clearly a downgrade. Although the car's mileage was not high, its condition was mediocre. The power steering had issues, making it heavy and difficult to keep straight. The engine lacked power, likely due to poor lubrication and delayed maintenance. When the car rental company processed the credit card pre-authorization deposit, it was done as a transaction. As a result, when the money was refunded, I had to withdraw the excess payment at the bank, causing unnecessary hassle. On a positive note, the company was not strict about the return time. Technically, I used the car for an extra half-day without issue, which was considerate. The staff were Chinese, so communication was seamless.

Not enough staff, resulting in poor service. When returning the car, there was a middle-aged lady who was very slow and unhelpful. Although we arrived first, she served a foreigner who came after us. We waited at the drop-off point for 40 minutes before she finally drove us to the airport. She even asked us to keep an eye on the office door. Extremely poor service.

The service was good and thorough. The staff were also friendly.

Very satisfied, the staff service was excellent.

Great service, they provide airport pickup and drop-off for renting and returning the car.

Very satisfied!

Excellent!

The entire process of pick-up and drop-off was accompanied, with thorough explanations provided. There was assistance throughout both vehicle collection and return. The car was in excellent condition, free of any issues, and clean and tidy.

Very satisfied

Pretty good

The rental company has excellent service and a wide selection of vehicles.

Airport shuttle service was smooth overall.

Extremely satisfied, the car was in excellent condition.

Pros: Chinese-speaking service, very good service Cons: Car was downgraded without any compensation

Overall, the service is pretty good.

Company was not in-terminal as listed on the page and gave ridicoulus page long description how to get there without saying address, as of course addres was registered to be the airport, not their real adress which was 35 Doodle Street, Alexandria, NSW. I travelled many countries across all continents and this was so far my worst car rental experience in terms of picking up the car.

Qeeq jsut should work on correcting Driveline Renal description on their page to avoid future confusion for customers. Also when trying to help, qeeq was calling from weird phone numbers to help: USA, Bulgaria. Next time please just use email/whatsapp to avoid additional charges for customers.

Great service and responsive to questions.