Location was unclear; the address on navigation didn't match the actual address. Calling the company didn't help either, leading to circling the airport twice and causing scratches on the car. They charged 800 Euros for superficial paint repairs!!! They also heavily pushed insurance at pickup, emphasizing any scratches would incur charges. Felt like a money-making tactic. Learned a lot from my first rental experience.
The drop off location was difficult to find as it appears to be in the Turkish Airways pavilion. Once inside the parking structure it was difficult to find the parking spaces.
Also, having the fuel tank at half full when picked up almost ensures that I am going to spend more than necessary refueling the vehicle.
I asked them several times to issue an invoice, but they still haven't done it. When I came to pick up the car, the Audi Q5 was not available. Instead, they gave me a very small and light Skoda. I was picking up my boss, and I needed a better car like the Audi Q5. After insisting, they finally agreed to change the car. It seems like there's forced consumption or upselling involved. Additionally, when you pick up the car, they tell you not to worry too much about small scratches and avoid taking photos. However, when you return the car, they thoroughly inspect it for minor scratches. If you don’t have photos as evidence, they might charge you for damages.
Excellent service and super detailed explanation of the car! Given that it's our first time in sofia, the staff really went the extra mile to explained the ins and out of driving and Parking in sofia!
A clean ride that was fuel efficient! Amazing!
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