The staff provided excellent service, including airport pick-up and drop-off, and thoughtfully reminded us of driving precautions. We rented the car for 23 days and had a great driving experience, exploring both the east and west coasts of New Zealand's South Island. The car was in good condition, fuel-efficient, and worry-free.
I had an excellent car rental experience this time. The pickup process was smooth, the service attitude was great, the vehicle was in good condition, and the airport shuttle was convenient. Truly deserving of a five-star review.
Daniel and Jay were very gentlemanly and considerate. Daniel called me in advance in my home country to arrange the car rental. Even though my flight was delayed by six hours, Jay still came to pick me up and arrange the car. After returning the car, Daniel drove me back to the hotel. Much appreciated.
The pickup guy was very friendly! Overall, the process was quite satisfactory, with no hidden charges. He patiently answered all our questions and even provided us with a free vehicle upgrade upon arrival! It was an excellent car rental experience.
Terrible! The staff consistently treated us with sarcastic and intimidating remarks. After the vehicle was involved in a traffic accident, they were unwilling to provide assistance, showed an extremely negative attitude, and were very proactive in deducting money. To date, we have not received the damage report from the insurance company. Additionally, the deposit for another vehicle that we drove normally and returned has not been refunded. Their service falls far behind compared to the other two international companies we used during this trip.
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