Overall, very satisfied. The service was polite and there was no trouble. The vehicle was in excellent condition and easy to drive. Drove 2000 kilometers in France, a very pleasant experience.
Picking up the car was very convenient. The reserved XC60 was unavailable and required a transfer, but the front desk staff asked me if I would like a free upgrade to a BMW 4 Series.
Procedures handled on the first basement level of the train station took about 5 minutes. Car pickup and exterior inspection on the seventh basement level also took about 5 minutes. The entire process was under 15 minutes, very convenient and efficient.
The pickup point is located in the 17th arrondissement in Paris in an Indigo parking lot, which is easy to find. The area is lively, surrounded by small restaurants and open-air markets. The staff member who assisted us was super nice and patiently answered all our questions. We chose ALAMO because, after comparing prices of various car rental brands for the same period, ALAMO offered the most reasonable rates. Most importantly, they have a pickup point within the Paris city center, which is extremely convenient. When booking through QEEQ, we initially only selected basic insurance for €280 for six days, as QEEQ's full insurance is provided by Ping An Insurance, a Chinese company not recognized as local in France. In case of compensation issues, the car rental company might ask us to pay the full amount before claiming from Ping An, which could be a lengthy and uncertain process. Thus, we upgraded to full coverage insurance directly with ALAMO at the pickup point, which included tire and glass coverage as well as roadside assistance. The staff member gave us a small discount, and we paid an additional €178. The total car rental fee plus insurance came to €460.
Picked up the car at Paris Lyon. The staff mentioned a network issue which caused the tablet to malfunction, and one charge couldn’t be removed. As a result, I ended up paying just over 1000 euros, including a 250-euro deposit (though the deposit showed as zero). Since the deposit wasn’t reflected, he said he would make a note of it so it would be fine when I returned the car. In a rush, I only realized after picking up the car that for my 10-day rental, they had mistakenly charged the second driver fee for 12 days. At drop-off, the inspection staff didn’t notice the note about the 250-euro deposit. I had to point it out before he went to verify it, and he told me to leave since I needed to catch my flight. I’m still waiting for an email confirmation and for the deposit refund to be processed.
This small company has too many hidden tricks. During the rental process and at return, they forced me to pay a second security deposit. The first deposit was €634 and the second was €1780, which included €280 as the rental fee. They claimed there were mysterious scratches and minor dents, charging €1138 for repairs, which was absolutely outrageous. The inspector estimated the repair cost could be around €200 when the car was returned. They wouldn't let me leave unless I paid the second deposit, leaving me with no choice but to comply.
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