Terrible! Everyone, be careful. This place is worse than smaller rental companies. They scammed us for extra insurance and a full tank of gas! Afterward, they tried to dismiss our complaints with a contract we never saw, and the signature was clearly copied and pasted! Never again, even if I can't find another car, I won't choose Avis!!!!
1. The breakdown and origins of each fee were unclear. I never received the contract after picking up the car. They said they'd email it in 3-4 hours, but I never got it. The detailed invoice was only provided when returning the car, and it wasn't clear enough;
2. We booked a Volkswagen, but they gave us a CUPRA at the same price, despite having reserved the Volkswagen well in advance and arriving on time. The car rental company switched our car under various pretexts, which was unreasonable and resulted in extra costs;
4. On the return day, the car was fully refueled and had no issues, yet the invoice included a full tank refueling charge...
5. We only agreed to the full insurance, an additional driver fee, and the cross-border fee for driving out of Germany. No other charges should have been applied. Besides the 5200 RMB for the rental, my credit card was overcharged by an additional 8000 RMB, with excessive extra fees.
Overall quite satisfied. The customer service staff did not push for extra payment to upgrade the vehicle model. The car was in good condition. Very satisfied.
When I clearly stated that I did not need additional insurance, the staff at Frankfurt Airport exploited the language barrier and only provided a German version of the contract, secretly adding the company's full insurance. Including various taxes and fees, I was charged over 800 euros.
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