Overall quite satisfied. The customer service staff did not push for extra payment to upgrade the vehicle model. The car was in good condition. Very satisfied.
When I clearly stated that I did not need additional insurance, the staff at Frankfurt Airport exploited the language barrier and only provided a German version of the contract, secretly adding the company's full insurance. Including various taxes and fees, I was charged over 800 euros.
I purchased full insurance from the rental company, but there was no staff accompanying me to pick up the car. They just handed me the key, and I had to find the car myself. The vehicle was a Jeep hybrid with a small fuel tank, which was inconvenient, and the fuel wasn’t topped off. After negotiating, they refunded me upon returning the car. The interior was a mess, like a trash can, with drink cups, fast food bags, and cookie crumbs everywhere. It seemed like they didn’t inspect or clean the car after the previous customer’s return. One of the rear seatbelts was also broken.
The staff's attitude was mediocre. I emphasized that I rented a Porsche, but they gave me a similar model and insisted it was impossible to provide me with a Porsche. They also pushed me to buy insurance, which I refused.
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