The service provided by the staff was excellent. He explained the key terms thoroughly and professionally, and the self-service car return was very convenient. I chose AVIS for car rental a few years ago in Europe, and the experience remains consistently great.
Firstly, the phone was not answered, and there are several store locations which can be confusing. Additionally, there are hidden charges; be cautious as the insurance charges are applied twice and are non-refundable, which is extremely frustrating. If you don't follow their instructions, it can take at least two to three hours to get the car.
It might be a communication issue. I didn’t request a vehicle upgrade, but they upgraded it anyway. Also, insurance was added, and I had asked for an additional driver but that wasn’t included. As a result, the final cost was higher than expected. Therefore, it’s essential to confirm everything with the representative during pickup to avoid ending up with services you didn’t ask for.
The customer service was efficient and friendly. After I declined the insurance, they did not push me to purchase it. The car model matched the order, and the vehicle was in good condition.
Staff very helpful explaining the breakdown of the cost and not pushing to buy additional insurance. Gave a discounted rate to upgrade from Peugeot 5008 to Volvo XC60. No regret for the upgrade.
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