Like: This car has a millage balance indicator, so you know how many miles more you can go with the balance fuel in your car. That is really cool, so we can extimate if we need to pump petrol or not. Dislike: I forgot to call them before I reach the airport during drop off. I called them only when I arrived at the airport, the Langkawi airport do not allow me to put the car at the road side just to wait for them to come pick up the car, so I was a little stressed up during drop off the car. They came very fast, within 5 minutes they arrived and took back the car. It was the airport people's problem, there were plenty of space for me to just park for a few minutes , and I wasn't blocking any other people, but those guard there just kept chasing me away.
Like: Cars came as they were expected to. Dislike: The Toyota Vios we rented could have been a little cleaner. Especially the passenger seats at the back.
“Excellent Service - both EPTA and Easyrentcars.com”
About EPTA:10.0/10
Upon arrival we waited almost 40mnt to get our car as due to jam during that time (LIMA). The 1st car we got we were not very happy as the staff inform us to keep an eye on the car temperature. As I'm travelling with elderly and kids I was worried if the car stop mid way and so informed the staff to get me a replacement. Within 1 hour, the staff managed to get a replacement car and it was brand new and super clean. Bravo to the staff for working on my request so fast and really appreciate it.
“Poor experience. Felt I was mis sold the car hire and was then blackmailed into ‘upgrading’”
About EPTA:5.3/10
Very rude and unprofessional staff. One of the staff members was almost threatening and I was about to call the police. Vehicle in shabby condition damaged and dented exterior and shabby interior. AC hardly working despite engine running for 35 min. I was blackmailed into accepting an ‘upgrade’ to a vehicle of exactly the same spec but newer and with a working AC but was charged extra in cash. Second driver not added as per booking.
At the last hour, we were told that the car, Innova was not avail instead we were being offered with Avanza (paid for Innova). Fuel was not full. Told us they will deliver the Innova on the following day which we had to follow up. Innova was sent to our hotel but the car was definitely not to the expectation. Very poorly maintained. Fuel was empty and we had to fill up ourselves just like the Avanza. The car key and remote was simply unbelievable (pls refer photo)
Like: Promised as in receipt,provided better car choice yet same price.valuable! Dislike: Car still got some unwanted stuffs from previous customers or own.
Like: I like that the staff was punctual during my pick up. Also they were professional in identifying the scratches and dents of the car made by previous drivers so that I would never be wrongly blamed for those damages. Dislike: They were a bit slow to arrive when it was due to return the car to them. This caused me to be almost late for my flight check in.
Like: Easy to book, get exactly what you hired and even had people meet me at the airport. So easy and efficient, will use again and again. Dislike: Nothing!
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P.robinson
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View more >Dislike: Nothing
J.Zainal Abidin
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View more >Y.KOW
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View more >Dislike: I forgot to call them before I reach the airport during drop off. I called them only when I arrived at the airport, the Langkawi airport do not allow me to put the car at the road side just to wait for them to come pick up the car, so I was a little stressed up during drop off the car. They came very fast, within 5 minutes they arrived and took back the car. It was the airport people's problem, there were plenty of space for me to just park for a few minutes , and I wasn't blocking any other people, but those guard there just kept chasing me away.
C.Ng
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View more >Dislike: The Toyota Vios we rented could have been a little cleaner. Especially the passenger seats at the back.
P.Yeoh
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View more >Mr. Bala
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View more >Jamal Hj Anuar
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View more >Dislike: None!
Khan
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View more >R.Shah
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View more >Y.Heah
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View more >Dislike: Car still got some unwanted stuffs from previous customers or own.
L.Ee Hahn
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View more >Dislike: They were a bit slow to arrive when it was due to return the car to them. This caused me to be almost late for my flight check in.
Dawei007
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View more >K.Chun Yii
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View more >Chan
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View more >T.Tan
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View more >Dislike: There are some faults with the car but the staff already informed beforehand professionally
V.Vernik
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View more >Dislike: Nothing!
R.Smith
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View more >M.Shahzad
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View more >Dislike: Nothing
A.Mustafa
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View more >L.Chong
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View more >Dislike: nothing
Car Rental Companies AT Langkawi International Airport, LGK
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