The entire process was very smooth with only a hiccup on pick up.
There was some trouble contacting the office to arrange for pick up, but once that was solved, the entire experience was excellent.
Advice future customers contact the office a day before they fly in to avoid the problems I encountered.
Very good experience, the entire rental process went smoothly. During the trip, the plastic underbody panel came loose, so we drove back to the rental location. The staff, a guy from Northeast China, immediately lifted the car and fixed it without questioning whether it was our fault. It was absolutely fantastic!
Eli was very professional, friendly and helpful! I highly recommend their services.
About QEEQ:10.0/10
Easy Car were very helpful with the online communication platform - I was VERY impressed! Every question was answered and they had the best deals! Very happy with the services offered! I would use again and highly recommend to others. Thank you!
Very satisfied! There were traffic condition reminders, and the staff at the location were patient and attentive! They also provided thorough traffic regulation guidance!
I recently rented a car with Arentals and received an upgrade to a Toyota Rav4, which was a nice surprise. The car was smooth and enjoyable to drive, and I didn’t experience any mechanical issues. There were a few noticeable scratches on the exterior, and the windshield wipers seemed like they needed a bit of maintenance, but otherwise, the car was in good shape.
Unfortunately, my experience with the incident handling process was less positive. I reported a minor incident that I estimated should cost around $200 to resolve, yet Arentals blocked $2500 on my credit card. This felt excessive. Additionally, the claims process seems quite lengthy—they informed me it could take 2-3 weeks to complete, and they would only send me an invoice at the end. I think a faster, more transparent claims process would really enhance the customer experience.
Overall, I enjoyed the car but was disappointed by the high hold and extended claim process
I rented a small two-door Toyota hybrid. I accidentally backed into something and damaged the rear bumper and trunk, and they assessed the damage at $6500. This car isn’t even worth that much! They demanded I pay $3500. Everyone please be cautious! Tianyi Car Rentals specifically targets and exploits Chinese people. The claim that 'Chinese people don't cheat Chinese people' is a lie! Even a new car like this only costs a little over $10,000! Be wary of these unscrupulous businesses.
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