Very satisfied. Staff member Hou was very responsible and informed me about driving precautions in Langkawi, helping me get familiar with driving a right-hand drive car in advance. All my questions were promptly answered, giving me great peace of mind. The entire trip in Langkawi went smoothly. Definitely deserving of a five-star rating and the highest praise.
The staff's attitude was good, and it was very convenient to pick up the car right at the airport entrance. I specifically paid extra to reserve a 2024 model, but the car provided was very old and worn out. The engine sounded like thunder, and the trunk door vibrated.
Overall very satisfied; the car pickup process was smooth. On the way to the hotel, the left mirror hit a road barrier, and there was a small scratch on the car body. The rental company took the car for assessment the day before return and provided a free ride to the airport the next day. The compensation was reasonable, and they provided a receipt from the repair shop.
The service attitude was excellent! We were added on WeChat in advance, and before arriving in Langkawi, someone contacted us regarding car pickup arrangements, such as the handover location. When we landed in Langkawi, the rental company staff were already waiting outside the terminal. After inspecting the car, a cash deposit of a few hundred ringgit was required, so it's best to carry 200–300 Malaysian ringgit in cash just in case.
Service was standard. They should remind customers to take photos of the entire car as a record. The car was relatively old. Thankfully, we took photos of all the scratches before, otherwise the staff asked us for proof photos when returning the car because of a scratch.
The staff contacted us two days in advance. As soon as we walked out of the airport, we saw the staff, and we were ready to start our trip within 5 minutes.
The service was excellent, and the owner gave us plenty of local travel tips! The car was also very new and equipped with a mount. You can't go wrong choosing this company.
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