11 Car Rental Brands at Brussels Airport (BRU)

Not enough information was given about the process. I had to go back inside to pick up the key and more information about the operation of the car would have been helpful.

Reviewed: Dec 1, 2024

The pickup and dropoff efficiency of Europcar is great. I was lucky enough to get an upgrade from a Benz B to a Tiguan.

Reviewed: Jul 29, 2024

Very satisfied

Reviewed: Jul 18, 2024

Car was great, service is also nice

Reviewed: Apr 8, 2024

Good but directions to the car were not good , and the car was Swiss not Belgium car

Reviewed: Nov 19, 2023

It is ok

Reviewed: Aug 31, 2024

Guy in the office was great. The Merc EQE was super nice

Reviewed: Jul 7, 2024

Satisfactory

Reviewed: Sep 5, 2023

Nous étions étonnés d'avoir une si belle voiture et nous ne connaissions pas le système de démarrage

Reviewed: Aug 28, 2019

The process was very convenient, the staff's English was good, and they even offered me a free car upgrade. We encountered a tire pressure warning ⚠️, and when we returned to the rental location, one staff member was unwilling to help, but the others were quite helpful and filled the tire with air.

Reviewed: Aug 21, 2019

Mr Din service is excellent.

Reviewed: Aug 10, 2024

Extremely satisfied

Reviewed: Jul 31, 2024

The service lady was very patient and provided voice translation throughout without any signs of impatience.

Reviewed: May 10, 2024

Very efficient, and no hidden charges.

Reviewed: Dec 27, 2023

Alamo: Unlike other major companies that have counters in the arrival hall followed by car collection at the parking lot, we found out only through inquiry that their counter is directly in the parking lot. When we got to the parking lot, there were no signs for Alamo. After asking around, we finally discovered a small Alamo counter next to the enterprise sign. It turns out Alamo and National have been merged into Enterprise. There were a lot of people in line to pick up their cars, and only one attendant working slowly. It took us half an hour to get our turn. From the moment we got off the plane, car rental was the most inefficient part. We booked a Mercedes B, but were given a Toyota CH-R. They claimed it was in the same category. If they categorize it that way, what can we do?

Reviewed: Aug 2, 2023

Excellent

Reviewed: May 17, 2015

The service was excellent. They answered all my rental questions and even gave directions seriously.

Reviewed: Apr 23, 2015

Very good

Reviewed: Jul 29, 2024

Both picking up and dropping off the car were very convenient. The staff were friendly and could communicate well in English.

Reviewed: Jul 21, 2024

Excellent

Reviewed: Jul 6, 2024

Terrible, bureaucratic and deceiving customers

Reviewed: Jul 4, 2024

I've rented cars many times before, and there were always some issues during pickup, like insurance problems. This time it was much faster!

Reviewed: Feb 20, 2020

The overall service was good.

Reviewed: Jul 10, 2024

Very satisfied

Reviewed: Jul 6, 2024

Few people, fast service.

Reviewed: Jun 25, 2024

Overall good. Last week they gave me a hybrid car, but not this time.

Reviewed: Jun 5, 2024

The rental company required an international driving permit upon arrival and wouldn't rent the car without it. Finally resolved the issue by contacting the rental service's customer support.

Reviewed: May 26, 2024

There were multiple issues with the vehicle; I had to change the car twice, and even roadside assistance didn't solve the problem.

Reviewed: May 10, 2024

Very satisfied

Reviewed: May 9, 2024

There were additional insurance fees. I asked at the counter during car rental and was told there were no additional fees. This time I didn't read the contract carefully and it turned out there were hidden fees that were not disclosed.

Reviewed: Nov 25, 2023

Picked up the car at Brussels Airport, returned it at the South Station. Both locations are quite convenient. The staff during both pickup and drop-off were very friendly and efficient; the whole process took about twenty minutes. It's best to book early; we booked close to our departure date and the prices were much higher. Bought insurance on QEEQ; the store asked about it but did not push aggressively.

Reviewed: Nov 9, 2021

Great service and support. Customer service is also good. They tend to cross sell you but in a comfortable way. I have upgraded the car to SUV due to increased luggages. Overall, good and smooth experience

Reviewed: Aug 20, 2019

Couldn't fit the luggage, charged extra for a different car. Other rental companies offer free car changes.

Reviewed: Jul 12, 2019

Good

Reviewed: Sep 14, 2023

Really helpful and friendly company. They were flexible when we had to delay the return of the car for a couple of hours and they didn’t charge as additionally

Reviewed: Jan 24, 2020